Tuesday, 7th April 2020
We're continuing to operate our Mail Order business while the coronavirus epidemic continues and wanted to update you on how we are keeping safe while taking and despatching your orders.
Overview: Our Mail Order business remains open and we are continuing to manufacture and despatch orders safely
We wanted to give you an update on the business in these challenging times. We wrote on 24th March to explain the situation as it was at that time; that our mail order business remains open and we are still accepting orders.
That is still the case today, 7th April, but please note that for safety we are working with extremely reduced staffing in all areas of the business - from the call centre answering your calls and processing your orders, in manufacturing where our products are put together, and through to despatch - the point they are actually sent out. This means that we are able to work safely and follow the government's guidelines and advice on social distancing.
The upshot of this is that it is likely that most orders placed for items that need to be manufactured may take a minimum of two or three weeks to despatch - and in some instance it may be longer. Both the Royal Mail and the couriers we use to ship your orders are reporting a good delivery service with are able to take appropriate social distance measures when delivering your goods. We are currently sending orders out daily.
If you need to check when a delivery is likely to take place - please do Contact Us and we will do our very best to give you a realistic delivery time. Our call centre remains open for your calls Monday - Friday 9am-5pm and you can leave a message if we are busy with other calls. Please note that we will be closed Bank Holidays, including Friday 10th April (Good Friday) and Monday 13th (Easter Monday).
Once again, we would like to thank everyone for their patience and understanding. We know from your emails and phone calls that many of you at home are enjoying your music - and indeed quite a few of you are taking the opportunity to upgrade your systems at the same time. We thank you all for your continued custom and support and that you all remain safe and well.
Russ and the team at Russ Andrews
Written By Russ Andrews