Here at Russ Andrews we are committed to ensuring that your privacy is protected. We treat it with the highest standards of security and confidentiality and our policy is not to disclose customer information to any third parties for their own marketing purposes - you won't get 'junk mail' as a result of sharing your details with us. This privacy information has been prepared in accordance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR, 2018). 

Who we are
Any information you share with us is controlled by us and we are registered with the Information Commissioners Office (ICO) as data controllers. Russ Andrews Accessories Ltd is a company registered in England and Wales at 2B Moreland Court, Westmorland Business Park, Kendal, LA9 6NS; Reg. No. 1968621.

What information we collect about you
When you place an order for our products, register for an online account, sign up for our electronic communications (such as our e-mail newsletters), or choose to receive our catalogues and magazines, we collect information about you. This may include your name, postal address, delivery addresses, e-mail address, telephone number and payment information. We also collect information about you when you enter prize draws and competitions, complete surveys and return warranty cards. If you browse the Russ Andrews website, we may collect information about your website visit using 'cookies'. You can read our full Cookies policy here.

How do we use the information about you?
We only use the information you share with us on the relevant lawful grounds as defined by the General Data Protection Regulation. The information you share in the process of placing an order allows us to process and send your orders, to update you on the progress of your orders and assist with future customer service enquiries. Because we offer a lifetime warranty on many of our products, and offer a cable upgrade scheme, we will normally keep your details securely for at least 25 years to enable us to operate these services. The exception to this is credit or debit card information which is held by our e-commerce card payment provider and is protected by encryption for optimal security and only retained temporarily. 

If you have signed up to receive our emails, or our customer magazine and catalogues though the post, we'll use your information including details of any previous purchases, to help us decide what we talk to you about and when. We use your information to create profiles of, for example, our most loyal customers and those of you with particular interests - such as streaming or turntables. Doing this helps tailor our marketing communications so you receive information that is relevant and of interest to you.

Sharing your information
The information you share with us is private and we do not sell it to third parties for marketing purposes. We share customer data with other companies and individuals to allow them to perform functions on our behalf: examples include delivering packages using our chosen couriers; sending our catalogues, customer magazines and e-newsletter via our mailing house and e-mail service provider; processing card payments with our e-commerce card payment provider; and analysing customer data with data analysis specialists. All third parties we work with have been carefully chosen and vetted by us to ensure that they comply with our privacy policy. Where data is shared outside the EU we have ensured that the receiving organisations have provided adequate safeguards such as participation in the EU-US Privacy Shield framework. The data accessed by all third parties can only used by them to do the tasks we employ them to do.

Communicating with you
We're passionate about Hi-Fi and music and we love talking about it. We will keep you up to date with our latest news, product information, offers and Hi-Fi-related articles and opinion. We'll do this by post, e-mail and social media and may use other methods of communication as they become available. 

We'll send you our catalogues, customer magazine and newsletter in the post or by e-mail if you've previously bought something from us and if we think you'll be interested - or if you've asked us to. We'll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop which we'll arrange straight away. We won't bombard you with information and you will not receive information from any other company if you've shared your information with us - we will never sell your details to any other organisation.
 
If you'd like to stop receiving information from us, call us on 01539 797300, email us at info@russandrews.com or write to us at 2b Moreland Court, Westmorland Business Park, Kendal, LA9 6NS. You can also unsubscribe from our marketing emails by clicking the unsubscribe link on any email.

Access to personal data
You are entitled to view, amend or delete the personal information that we hold. Email your request to us at info@russandrews.com, call us on 01539 797300, or write to us at 2b Moreland Court, Westmorland Business Park, Kendal, LA9 6NS.

Contacting us
We hope that you won't ever need to, but if you do have a concern about our use of personal data, please send an email with the details to info@russandrews.com or write to us at 2b Moreland Court, Westmorland Business Park, Kendal, LA9 6NS. We will do our very best to resolve the matter to your complete satisfaction. You can also report any concerns to the Information Commissioner's Office ("ICO") (the UK data protection regulator).  For more information, visit the ICO website here.

Changes to this Privacy Information
We'll amend this privacy information from time to time to ensures it remains up to date, reflecting the way we use your personal data and any new laws. The most up to date version of this Privacy Information will be published online. 

This Privacy Information was updated 9th April 2024.