Service Reviews

Please read through the reviews we have received on our service online.

4 / 5

reviewed by
"Satisfactory Outcome"
Following my product review on MK 13a plugs i received a phone call from Peter of Russ Andrews & he has kindly refunded me for all three plugs. I was very unlucky with my units & they must have been part of a bad batch which can happen
5 / 5

reviewed by
"Great Improvement On Wall Wart Power Supplies"
I've been using balanced mains units as a feeder for my system for a number of years now with obvious improvements over plugging equipment straight into the wall. However for a while persisted in using the standard wall wart plug that came with my digital room correction module that I use in conjunction with my subwoofer. I finally got around to changing the wall wart to the Power Pak II with a Yello cable. The improvements with my sub were very noticeable: the sound is much more dynamic, with the bass much taughter with more snap. Transients kick hard in your chest. A very worthwhile improvement that I was happy that I made.
5 / 5

reviewed by
"Thank You"
Thank you for your super fast turnaround on order and the help from your team

Much appreciated
5 / 5

reviewed by
"Very Efficient Service"
Very quick and efficient. Turnaround time was within a week from start to finish. I wanted to check some details by telephone and found the company extremely helpful and courteous. No hesitation in recommending the company highly.
5 / 5

reviewed by
"Huge Improvement- Needs At Least 2 Weeks"
Replacing a £200 power cord for my Krell Evo222 preamp I waited for two and a half weeks before writing this review. This is all about correct perspective and absolute transparency. This is the best power cable for my preamp which is hyper sensitive to power cables. Much bigger difference than changing a £30 Van Damme balanced interconnect to a £500 one. Sceptics need to stay away.
5 / 5

reviewed by
Review
The technical advice given to me during the ordering process and the speed of product delivery convinced me that this was a 5 star business.
3 / 5

reviewed by
"Web Page Misleading"
WARNING!!
The photo shows a set of 4 plugs and sleeves (2 red, 2 black) and the order quantity says "2", but what is supplied is one pack of 2 plugs and 2 sleeves (one red and one black).
Russ Andrews' Customer Service Team:Thank you for your feedback. We have now changed the way the speaker cable plugs are displayed to make them clearer and easier to understand what is being ordered. One of our team will be in touch to help.
5 / 5

reviewed by
"Star Rf Router"
An Excellent product for hifi systems that needs multiple components to be connected to a ground post.dead silent when components are properly tied to it.
2 / 5

reviewed by
"Unclear What You Are Getting"
the product works great , but your site does not mention the 2 grounding wires that come with it . so i bought additional cables that were not needed
Russ Andrews' Customer Service Team:Hi. So sorry to hear of your problem and thanks for letting us know. We agree that the original copy on the product page was a bit unclear: although it did mention that the RF Router came with the two wires, this was just in the specifications and was easy to miss. We've therefore refunded the additional amount you paid for the duplicate wires and have also amended the product page to make it more clear. Thanks for bringing this to our attention. SD
5 / 5

reviewed by
"Cable Modification"
Thank you for the very prompt and efficient service regarding the modification of my Crystal CU and Silver Streak interconnects.

Both arrived back looking brand new!

Great service from the initial email contact with Peter Bevir, the telephone call I received at work concerning a potential problem (which was overcome) , to the superb workmanship.
5 / 5

reviewed by
"Speedy"
Ordered before 12 pm... Next day delivery say no more Speedy...