Please read through the reviews we have received on our service online here
"Top Notch Service & Advice"I contacted Russ Andrews for help and advice with an interconnect issue. This involved connecting my main integrated amp to two standalone headphone amps using Y-splitter extensions paired with my existing Kimber interconnect cables.
Simon was very helpful and provided prompt and invaluable technical advice. He could have easily sold me the additional Kimber cables but he took the time to give me his honest and objective advice which led me to reassess my approach.
Full marks to Simon for his helpful customer service. RA is definitely one of my 'go-to' HiFi accessory providers in the UK, and I look forward to dealing with them again in the future.
"Service Beyond Belief !"I attended the UK Hi Fi show @Ascot recently but due to train delays I was late & did not have enough time to find Russ Andrews stand, so today I placed a phone order for the Ltd Edition Powerkord 300 High Current version, needed to get advice this was correct cable to fit to a future purchase of Signature Powerblock which it was. Having apologised about not finding the stand, they very kindly offered me the 20% offer because I was a show attendee, saving £500 for Powerblock Powerkord. They did not have to tell me this post show but they very kindly did as well as superb advice on both products, thus bought the block immediately rather than 2024 as anticipated.
5 / 5
reviewed by Richard Stakes
"A Remarkable Piece Of Kit"I've had the block less than 24 hours and I am really pleased about my purchase. I can only echo other reviews here. The soundstage is now more defined I my system. The bass is more bold and there is a more clear separation between the different instruments in the recordings I've listened to so far. These differences were instantaneous when I had set up the block and switched on the tuner. A remarkable and very pleasing upgrade. Excellent service too.
5 / 5
reviewed by Craig Wilkins
"Custom 8Pr Cables"Excellent service! Needed xlr terminations on one end, ordered them Tuesday had them by Friday! An absolute pleasure to deal with! Highly recommended!
5 / 5
reviewed by Ian Manning
"Another Astonishing Upgrade!"After buying Ringmat’s LP Blue Statmat and Statcap and being so impressed, I had to give this CD version a try. And I wasn’t disappointed: in fact, I was blown away with how these little sheets of plastic reveal the music. As with the LP version the soundstage opened up, the bass became tight and wonderfully tuneful and vocals really came to life. Crucially, the Statmat CDi Blue Plus virtually eliminated the tendency of CD to an over bright presentation. A perfect example was ‘Elvis Costello: The Man’, a compilation of great songs which I have never managed to play for more than a few minutes such was the tendency towards harshness and a congested sound. With the CDi Blue Plus, the sound is still very lively but is now clean, open, rhythmic and full of detail and atmosphere. I’ve just listened to the whole album and am still smiling! Now Clapton’s ‘Slowhand’ is on and the magic continues. But don’t rely on me: there is a 14 day audition period. Nothing to lose!
5 / 5
reviewed by Peter Watson
"Kept On Improving!"Reported the results from my 4 Clarity Mains
addition 2 weeks ago. At that time I thought the 2nd pair of units had burned in & the system was optimized.....I was wrong, 2 weeks later results are even better! Don't know if improvements are final, perhaps next 2-3 weeks will tell.
Thanks to Russ and his co-workers.
4 / 5
reviewed by David Warner
"Satisfactory Outcome"Following my product review on MK 13a plugs i received a phone call from Peter of Russ Andrews & he has kindly refunded me for all three plugs. I was very unlucky with my units & they must have been part of a bad batch which can happen
5 / 5
reviewed by Mark Townley
"Great Improvement On Wall Wart Power Supplies"I've been using balanced mains units as a feeder for my system for a number of years now with obvious improvements over plugging equipment straight into the wall. However for a while persisted in using the standard wall wart plug that came with my digital room correction module that I use in conjunction with my subwoofer. I finally got around to changing the wall wart to the Power Pak II with a Yello cable. The improvements with my sub were very noticeable: the sound is much more dynamic, with the bass much taughter with more snap. Transients kick hard in your chest. A very worthwhile improvement that I was happy that I made.
5 / 5
reviewed by Kirk short
"Thank You"Thank you for your super fast turnaround on order and the help from your team
"Very Efficient Service"Very quick and efficient. Turnaround time was within a week from start to finish. I wanted to check some details by telephone and found the company extremely helpful and courteous. No hesitation in recommending the company highly.
"Huge Improvement- Needs At Least 2 Weeks"Replacing a £200 power cord for my Krell Evo222 preamp I waited for two and a half weeks before writing this review. This is all about correct perspective and absolute transparency. This is the best power cable for my preamp which is hyper sensitive to power cables. Much bigger difference than changing a £30 Van Damme balanced interconnect to a £500 one. Sceptics need to stay away.
ReviewThe technical advice given to me during the ordering process and the speed of product delivery convinced me that this was a 5 star business.
3 / 5
reviewed by anonymous
"Web Page Misleading"WARNING!!
The photo shows a set of 4 plugs and sleeves (2 red, 2 black) and the order quantity says "2", but what is supplied is one pack of 2 plugs and 2 sleeves (one red and one black).
Russ Andrews' Customer Service Team:Thank you for your feedback. We have now changed the way the speaker cable plugs are displayed to make them clearer and easier to understand what is being ordered. One of our team will be in touch to help.
5 / 5
reviewed by roy chan
"Star Rf Router"An Excellent product for hifi systems that needs multiple components to be connected to a ground post.dead silent when components are properly tied to it.
2 / 5
reviewed by andy soiuter
"Unclear What You Are Getting"the product works great , but your site does not mention the 2 grounding wires that come with it . so i bought additional cables that were not needed
Russ Andrews' Customer Service Team:Hi. So sorry to hear of your problem and thanks for letting us know. We agree that the original copy on the product page was a bit unclear: although it did mention that the RF Router came with the two wires, this was just in the specifications and was easy to miss. We've therefore refunded the additional amount you paid for the duplicate wires and have also amended the product page to make it more clear. Thanks for bringing this to our attention. SD
5 / 5
reviewed by David Irvine
"Cable Modification"Thank you for the very prompt and efficient service regarding the modification of my Crystal CU and Silver Streak interconnects.
Both arrived back looking brand new!
Great service from the initial email contact with Peter Bevir, the telephone call I received at work concerning a potential problem (which was overcome) , to the superb workmanship.
5 / 5
reviewed by Milt M. R. Ingarfield
"Speedy"Ordered before 12 pm... Next day delivery say no more Speedy...