How to use our Cable Upgrade Scheme
Friday, 28th August 2020
When it comes to upgrading your cables, we understand that one of the biggest concerns is the thought of wasting all the money you've already invested in your existing cables. That's why we introduced our famous Cable Upgrade Scheme. Find out how it works here...
Overview - The 'No Risk' Way To Upgrade
We recommend you order your new cable first to compare it with your existing one. Because most of our cables come with a 60-day money-back guarantee, you'll have plenty of time to ensure you are happy with the improvement before sending your old cable back - that way there's no risk because, in the unlikely event that you're not 100% satisfied with your upgrade, you can just return it and get your money back.Get Up To 100% Back for your old cable.
When you are satisfied with your upgrade, either phone us on 01539 797300 or email info@russandrews.com for an 'RMA' number and return your original Russ Andrews or Kimber cable (purchased directly from us) for a part-exchange value of up to 100% against a higher quality Russ Andrews or Kimber cable. For example, upgrade from a Russ Andrews YellO Power to an Evolution-100 PowerKord.
The part-exchange value of the cable depends on its condition and age. Maximum values are given where we judge your cable to be in 'original condition' (i.e. undamaged). Because cables tend to be plugged in and then left, in the vast majority of cases we adhere to the guidelines below but, obviously, we can't confirm the part-exchange value until we've actually seen the cable.
Non-standard cables (lengths and terminations which are not listed in our catalogue) receive 10% lower part-exchange value. So, for example, if you upgrade a cable that you bought within 2 years you will receive up to 65% of the purchase price rather than 75%.
We recommend ordering your new cable first, before returning your old one, to ensure total satisfaction. When you are satisfied with your upgrade, send your original cable back to us – see Returning Items. We will inspect your old cable and decide its part-exchange value based on its age and condition. By returning your old cable, you agree to keep the new cable.
Want To Upgrade A Non-Cable Product?
Some non-cable Russ Andrews products can also be returned for upgrade if they are part of a 'range' of products.
Examples include upgrading a 6-way PowerBar mains extension to an X6 Block, or a Mini Purifier with SuperClamp to a PowerPurifier.
Please Contact Us to confirm that your item is suitable for upgrade.
Click here for full Upgrade Scheme Terms and Conditions.
Written By Simon Dalton
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